We look at how your whole patient journey is designed, from first inquiry to paid treatment, and fix where it breaks. Fully remote, anywhere in the US.
Eight steps from first inquiry to paid treatment. The numbered ones are drop offs the industry already measures.
Inquiry and response
64.3%
of med spa leads arrive after hours, and 52.1% got no phone call within a week.
Booking
43%
of 98 mystery shopped aesthetic practices didn’t give callers enough direction to schedule.
Consult to procedure
45.8%
of consults become procedures at the median practice. The top 10% convert 66.7%.
Industry figures from the linked studies, not client results.
These are the drop offs the industry already knows about. Our job is to find where else your patients drop off before a paid treatment, and why.
The offer
Each package stands on its own. Choose the one that fits what you need.
1A quick look
Best for a quick, low cost look at how you answer new inquiries.
$950
About 1 week, fully remote
What we do
We test the front of your journey the way a new patient would: website form, phone, text, social messages and booking.
What you get
A short written report with the top 3 leaks we found, and how to fix each one.
2The full picture
Best for seeing the whole journey, through to paid treatment. No Inquiry Check needed first.
$2,500
About 2 weeks, fully remote
What we do
What you get
You keep the report whether or not you continue with us.
Patient interviews are done with proper sign off: a signed Business Associate Agreement with your practice, and each patient’s consent. Your staff invites patients, so we never pull names from your records, and everything in the report is anonymized.
Book a free intro call3The hands on fix
Best for putting the top fixes in place with your team.
Quoted after your audit
Fixed scope, typically from $5,000. No retainer.
About 3 to 6 weeks, depending on scope
What we do
We design the priority fixes from your Patient Journey Audit and set them up with your team, using AI behind the scenes to move faster.
Designed and handed over, ready to use
Set up with your team, inside your current tools
What you get
Every fix set up inside the booking and patient tools you already use, like your scheduling or practice management software, with simple documentation so your team owns it.
Book Fix Implementation within 30 days of your audit and $1,000 of your audit fee comes off the price.
No new systems and no access to patient records. We work alongside your team on a screen share or with a staff login you control. If a fix needs a new tool, we’ll recommend one and help you set it up, but you own the account.
Book a free intro callRunning more than one location, or an agency managing practices? Let’s talk about a scope that fits.
Talk to us20 minutes to understand your practice and whether we can help.
We walk you through every finding, in plain language.
A fixed quote for the changes that matter most. No retainer.
Data and HIPAA
We don’t need access to patient records. We work from counts, redacted screenshots, blank forms, test inquiries we create ourselves, and a few consented patient interviews your team arranges.
Only in ways that don’t touch protected health information or change how you collect data. Anything that handles patient information runs in your own HIPAA compliant systems, under a signed Business Associate Agreement where required.
Our team has experience in service design, service blueprinting and user experience design, including HIPAA compliant patient onboarding. We help identify how patients experience your practice and where it falls short.
Traditionally we evaluate wellness and medical offices. Whether you call them patients, clients or guests, the journey from first message to booked treatment works the same way. Reach out to our team to see if this is the right fit for you.
The Inquiry Check if you want a quick, low cost look at how you answer new inquiries. The Patient Journey Audit if you want the whole picture, through to paid treatment. Each one stands on its own.
No. We work from counts you already track, redacted screenshots, blank forms, test inquiries we create ourselves, and a few consented patient interviews your team arranges.
Your team invites 2 to 3 patients, ideally including someone who consulted but didn’t go ahead, to a 20 minute call. Each patient agrees before we talk. We sign a Business Associate Agreement with your practice first, keep notes anonymous, and delete recordings when the Patient Journey Audit is done.
No. Each package stands on its own, and every report is yours to keep and use however you like.
Yes. We’re fully remote and work with practices anywhere in the US.
Mystery shopping is one input. The Patient Journey Audit covers the whole journey, through to paid treatment.
Usually not. Most fixes are designed and handed over for your team or software vendor to add. For setup inside your booking or patient software, we work alongside your staff on a screen share or with a login you control. If any work would involve patient information, we sign a Business Associate Agreement first.
We choose them per practice, and only where they don’t interfere with how you collect data or with HIPAA.
Start with a free 20 minute intro call.
Or email hello@goodfirstvisit.com